When your kit arrives, start by placing the ice packs in the freezer. Freeze them for at least 48 hours before your scheduled collection date to ensure optimal cooling during transport.

Make sure your collection date is set. Be available for the collection, and ensure your GPS tracker is connected to your iPhone in advance for smooth coordination.

On the morning of your collection, carefully package your frozen breast milk into the cooler provided. Watch the video below for detailed packaging instructions.

Our courier is scheduled to arrive between 9:30 am and 1:30 pm on your collection date. Please ensure someone is home during this time. Occasionally, delays or early arrivals may occur, so we recommend being prepared for slight variations in the timeframe.

Using the right number of ice packs is crucial to keep your breast milk frozen during transport. 2L Kits need 3 ice packs, 4L Kits need 2, and Silver 8L Kits maintain temperature without ice packs. These guidelines ensure your milk stays frozen during transit.

Ensure you only send the amount of frozen breast milk matching your kit size (e.g., 2L or 4L). Sending more than the ordered size will incur a charge for every 100g over. Weighing your milk is the best way to check. If it fits with the provided ice packs and you're okay with the extra charge, you’re welcome to send it.