Your kit ships within 3 business days. From the day your milk reaches us, processing takes 3 to 4 weeks. If you're working to a deadline like a trip or a return-to-work date, we offer a 7 day express turnaround, so just tell us when you order and we'll sort it.

Sending less is completely fine, you just won't use the full allowance. If you send more than your kit covers, we'll get in touch before processing and sort the difference. Nothing is ever dried without checking with you first.

Your kit includes a medical-grade insulated cooler and a GPS tracker, and return shipping is overnight. You can follow the package the whole way. If anything looks wrong on arrival, we contact you before we do anything.

Breast milk is about 87% water, so what comes back is roughly 13% of what you sent by weight. Add the water back and you get the same volume of milk you started with. Mixing instructions come printed with every order.

Metro collection and return shipping are included in your kit price. Some rural areas may incur a separate shipping fee, which shows at checkout if it applies to your postcode. Not sure? Send us your postcode before you order and we'll check for you.

Many mums tell us their baby took to the freeze-dried powder more easily than the same milk from the freezer. Results vary from bub to bub, so if this is your main reason for coming, talk to us before committing your whole stash.